Clover Flex Merchant/Customer Mode

Modified on Tue, 27 Dec 2022 at 04:15 PM

The Clover Flex initially launches in Merchant Mode. Merchant Mode provides access to the CardPointe Admin Panel, a merchant-facing interface that you use to configure and troubleshoot the CardPointe App.

To switch to Merchant Mode from Customer Mode, tap all 4 corners of the touch screen simultaneously.

In Merchant Mode, you can access the CardPointe Admin Panel.

The CardPointe Admin Panel provides access to the following information:

Label

Description

Status

Displays Connected if the device is successfully connected and authenticated to the CardPointe Integrated Terminal service, or Disconnected if the device is not connected to CardPointe Integrated Terminal.

HSN

Displays the terminal hardware serial number (HSN). If you need to contact CardPointe Support, you will need to provide the HSN.

Lock Customer Mode

Enabling this setting forces the terminal to bypass the unlock screen and automatically start in Customer Mode.

Contact Support

Opens a browser window to the CardPointe Support Center.

CardPointe Properties

Displays the CardPointe Integrated Terminal properties.


This menu provides useful information for troubleshooting CardPointe application and device issues.

Internet Connection

Displays the internet connection status and configuration.


Select Advanced Configuration to modify the network settings and other Android device settings.

Application Properties

Displays the CardPointe App version as well as the Payment Card Industry (PCI) PIN Transaction Security (PTS) validation level.

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